Delivery policy

What you receive

When you buy a plan or add-on, the features you paid for are switched on for your business inside Zap Bill X. There are no physical goods, no courier and no shipping charges.

You use Zap Bill X through:

• the phone app for Android, from Google Play (iOS comes later);
• the web app at zapbillx.com/app, in a web browser;
• the Windows desktop app, when it is available.

When it switches on

• Access switches on as soon as your payment is confirmed, on every device signed in to that business. This takes a few minutes at most.
• A device that is offline at the time gets it the next time it connects to the internet.
• A Zap Care renewal adds a year from your current end date, so renewing early doesn’t cost you any days.

Your invoice

We email a GST tax invoice for every payment. You can also download it at any time in the web app under Plan & billing.

If access doesn’t switch on

1. Check that the device is online and signed in to the business you paid for.
2. If access still isn’t on 2 hours after you paid, write to [email protected] with your order number or Razorpay payment ID, and we will switch it on.

If you were charged but the purchase didn’t go through, see our refund policy. Other ways to reach us are on the contact page.